Melanie Gayle Mann

Enfield, NS
mail@mellie-media.com

Work History:

Staff - Etc. Press
May 2009 - Present
Operate black and white printer (old: Kodak Digimaster 9110, new: Xerox Nuvera 120 EA), black and white copier, colour copier, bindary and customer service.

Assistant Manager, Bluenotes - Halifax Shopping Centre
Oct 2008 - April 2009
Assist store manager with daily operations including hiring and training of staff. Manage and schedule staff of 15 to 20. Maintain NCO standards and assist with visual merchandising. Assist customers with product selection, process transactions and deal with customer concerns.

Web Designer/PM/Web Master, www.kindermusikwithcrystal.com
2009(currently a work in progress)
Design and develop website for Kindermusik with Crystal.

Assistant Manager, Blockbuster Video - Halifax/Dartmouth, NS
Shift Leader Sept 2007-Oct 2007, Assistant Manager Oct 2007-Oct 2008
Assist store manager in daily operations. Manage staff of up to 10, delegate tasks, deal with customer issues, merchandising, receiving of product. Assist store manager with supplies orders, scheduling, hiring and training staff of 10.

Customer Service Rep./Shift Leader, Blockbuster Video - New Glasgow, NS
CSR June 2004 -Sept 2005, SL Sept 2005- March 2006, Nov 2006-Sept 2007
Provide quality customer service to BBV customers. As shift leader, "run the show". Organize and delegate tasks to team, handle cash, deal with customer issues.

Cashier, Wal-Mart - New Glasgow, NS
Sept. 2006 - Nov. 2006
Process customer transactions.

Customer Service Agent, Convergys - New Glasgow, NS
Aug 2004 - Dec 2004, March 2006 - Sept. 2006
Answer customer calls, provide support options, create case logs, and transfer to the correct support department.

Customer Service/Copy Centre, Staples Business Depot - Truro, NS
Aug 2003 - Apr 2004
Customer service, cash, clean, process returns and exchanges. Photocopies, image editing, lamination and binding services.

Sales Associate, Coles Bookstore, Truro, NS
Apr 2002 - Jan 2003
Cash, customer service, cleaning, straighten books and various other tasks.

Vocalist/Keyboards, Rainbow Express
1998-2001
Provided musical entertainment for children and families.

Education:
2004-Interactive Technology Diploma, Nova Scotia Community College - Truro, NS. Specialized in Web Programming, and Digital Audio, with a specialized self-study in Photoshop.

2002-Graduated from grade 12 academic program, Hants East Rural High

Interests, Activities, and Volunteer Work:

Web Designer/PM/Web Master, www.gbdoompatrol.com - 2008-Present

Member of New Glasgow Kinette Club, Bulletin Editor for 2006/2007, Web designer and web master for www.ngkinettes.com 2006/2007

Competitor, Skills NS Web design - post secondary, 2004

Web Designer/Web Master, http://www.mellie-media.com/Sims2 , 2005-Present

Web Designer/PM, proto-type for Healthworks Canada website, 2004

Web Designer/PM, designed templates for the students and teachers, Hants East Rural High, 2003

Software Development, Bible Hill JH CD-ROM yearbook, 2003

Web Designer/Web Master, http://www.mellie-media.com/cgb , 2003 - Present

Software development, Rainbow Express CD-ROM, 2003

Judged NSCC Video Challenge, 2003

Grease the musical, Hants East Rural High, 2002

Grad Fashion show, Hants East Rural High, 2002

New Glasgow High Senior Jazz and Concert Choirs, 1999-2001

Awards Received:
Certificate, St. John Ambulance First Aid/CPR, 2007

Silver medal, Skills Nova Scotia Competition, Web Design - Post Secondary, 2003

Certificate, OH&S/WHMIS, 2002 & 2005

$500.00 bursary from the Women's Institute, Belnan branch, 2002

Academic award for highest mark in Communications Technology course, 2001

REFERENCES:

On request